Order entry & dispatch preparation
Orders pulled from every channel into one queue, addresses validated, packing lists and shipping labels generated, and warehouse or 3PL instructions raised.
Off Your Plate / Order Processing & Marketplace Back Office
The daily order admin, cleared before you open your laptop
Orders imported, dispatch notes raised, tracking uploaded to each marketplace, returns and refunds logged, stock reconciled. The unglamorous cycle that decides whether your seller metrics stay green.
Hourly rate
QC 9.00 / hour
1 QCoin = 1 US dollar. Billed on hours actually logged, after you accept the work.
Turnaround
Daily processing cycles, or same-day turnaround on an ad-hoc batch.
What it typically saves you
A store shipping 50–150 orders a day usually needs two to four hours of back office daily. That is exactly the block that stops a founder doing anything else.
Order admin punishes you for being late, not for being wrong
Marketplace metrics do not care why the tracking went up eleven hours late. Late dispatch confirmations, unanswered return requests and stale stock counts translate directly into suppressed listings, a lost buy box and account health warnings.
It also has to happen every single day — including the days you are travelling, ill, or dealing with something that genuinely needs your judgement.
Scope
Order Processing & Marketplace Back Office: What this covers
Tracking & fulfilment updates
Carrier tracking numbers uploaded to each marketplace inside their dispatch window, and customers notified through your own templates.
Returns, refunds & replacements
Return authorisations issued, reasons coded consistently, refunds processed to your rules and replacement orders raised — with a monthly reason analysis you can act on.
Stock & inventory reconciliation
Counts reconciled between channels, warehouse and accounting system, oversell risks flagged before they happen, and low-stock lines escalated.
Supplier & purchase order admin
Purchase orders raised, supplier confirmations chased, inbound shipments logged and goods-received notes matched against what actually turned up.
Marketplace account housekeeping
Account health dashboards checked daily, policy notifications actioned, A-to-z and case queues kept clear, and buyer messages answered in writing to your templates.
What you get back
Every order delivers the same four things
However small the job, the output is complete, checked and traceable — because a deliverable you have to re-check yourself has not actually saved you anything.
- A daily processed-orders log with exceptions listed separately
- Tracking uploaded within each marketplace’s dispatch window, every day
- A returns register with coded reasons and a monthly summary
- A stock discrepancy report reconciling channel, warehouse and accounts
What this costs
- Hourly rate QC 9.00
- QCoin value 1 QC = 1 USD
- Minimum order None
- Charged when You accept it
A 4-hour job therefore costs QC 36.00 — that is 36.00 US dollars, deducted from your wallet only after you have seen the work and approved it.
QCoins never expire, and they are one-way: they cannot be converted back into your own currency or withdrawn, only spent on QDesk services. How the wallet works.
Create a free accountPaying with QCoins
From handing it over to paying for exactly what it took
QCoins are prepaid credit pegged permanently at 1 QCoin to 1 US dollar. You top up, you hand the job over, and the wallet is charged only for the hours logged — after you accept the result.
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01
Pick the job and see the price
Everything on this page carries a published hourly rate in QCoins. You see it before you commit to anything, and it is the same rate for everyone — no bidding, no haggling, no waiting three days for a quote.
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02
Hand it over. Spend nothing.
Describe the job, attach your files, and post it. No QCoins are deducted. An Operations Manager picks it up from our own queue and confirms the approach with you before the real work starts.
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03
Hours are logged as the work happens
Time goes on the order as it is spent. When the work is delivered you can see exactly how long it took before you decide anything at all.
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04
You accept it — then the wallet moves
On approval, hours logged multiplied by the hourly rate leaves your balance and is recorded against that order. Not before. Never more than that.
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05
Not right? It goes straight back
You have three days with it. Send it back with written feedback and the same manager keeps working — you pay for the hours the job genuinely takes, never a penalty for asking.
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06
Gone quiet? A person decides, not a clock
If three days pass with no word from you, the order does not wave itself through. It goes to a QC Expert — someone who did not do the work and cannot see who you are — who opens the delivery, checks it against your brief, and either confirms it was done properly or sends it back for rework at no charge. Only that confirmation releases the payment.
More on the wallet itself: what a QCoin is and how it is spent.
Compatibility
We work in the tools you already use
- Shopify
- Amazon Seller Central
- eBay
- Etsy
- WooCommerce
- ShipStation
- Linnworks
- Zoho Inventory
- Cin7
- Katana
- DHL
- FedEx
- UPS and Royal Mail portals
Who asks for this
Sectors that hand us this work most often
- Ecommerce and D2C brands
- wholesale distribution
- subscription boxes
- print on demand
- spare parts
- health and beauty
- homeware
Working somewhere else, or in a tool that is not listed? Tell us what you need — the work is written and file-based, so location rarely matters. Tell us what you need
Frequently asked
Questions about Order Processing & Marketplace Back Office
Will you speak to our customers?
In writing only — marketplace messages, email and helpdesk tickets, using your approved templates and tone. We do not run phone support; everything we offer is text-based by design.
Can you issue refunds on our behalf?
Within limits you set. Most clients authorise refunds under a value threshold and require approval above it. That threshold goes in the brief and is enforced by the permissions on the account you give us.
What hours do you cover?
Our operations floor overlaps comfortably with the UK, Europe, the Gulf and the US East Coast morning, and with Australia’s afternoon. Daily cycles are timed so that dispatch windows are met in your local time, not ours.
How do you access our systems securely?
Named, limited-permission users on your own accounts, with two-factor authentication and no shared credentials. Every action is attributable to a specific person in your own audit log.
Can you cover just peak season?
Yes. Because everything is hourly with no contract, scaling from two hours a day to ten through Black Friday and back down again costs you nothing but the hours themselves.
Often handed over together
More we can take off your plate
Ecommerce Product Listing & Catalogue Management
SKUs created, enriched and kept current across Shopify, Amazon, eBay, Etsy, WooCommerce, Walmart and BigCommer…
QC 11.00 / hourEmail Inbox & Helpdesk Ticket Management
Shared inboxes and ticket queues triaged, tagged and answered in writing, to your own approved templates.
QC 10.00 / hourLogistics & Freight Documentation
Shipment records keyed, freight documents prepared, tracking updated and carrier invoices audited.
QC 10.00 / hourGet the order Processing & Marketplace Back Office off your plate
Open a free account, top up as little as five QCoins, and hand it over. No contract, no minimum, and nothing charged until you accept the work.
+91-9839009990 · Lucknow, India