Inbox & queue triage
Every message read, categorised, tagged, prioritised and assigned — so the queue reflects urgency instead of arrival order.
Off Your Plate / Email Inbox & Helpdesk Ticket Management
A shared inbox that is empty at the end of the day, every day
Written support only — email, helpdesk tickets, contact-form enquiries and marketplace messages. Triaged, tagged, answered from your macros, and escalated the moment something needs a decision only you can make.
Hourly rate
QC 10.00 / hour
1 QCoin = 1 US dollar. Billed on hours actually logged, after you accept the work.
Turnaround
Daily coverage on an agreed schedule; first-response targets set to your SLA.
What it typically saves you
A queue of 40–80 written tickets a day is usually four to six hours of focused work — against a whole team being interrupted all day long.
The queue never shortens because everyone is busy being interrupted by it
A shared inbox with no owner becomes everybody’s low-grade background stress. Simple questions wait four hours behind complicated ones, two people answer the same email differently, and the genuinely urgent message is somewhere on page two.
Most of the volume is routine and answerable from a template. It just needs someone whose actual job is to work the queue in order, all day, without being pulled onto something else.
Scope
Email Inbox & Helpdesk Ticket Management: What this covers
Template & macro responses
Routine questions answered from your approved macros, adapted to the specific customer rather than pasted verbatim, in your brand voice.
Order, account & status enquiries
Where-is-my-order, refund status, account access and invoice-copy requests resolved end to end inside your systems.
Escalation & handover discipline
Anything outside the playbook escalated to the named person on your side with the full context attached, so you pick up a summary rather than a thread.
Knowledge base & macro upkeep
Recurring questions turned into new macros and help-centre articles, so the same answer is not written from scratch for the two-hundredth time.
Queue reporting & themes
Weekly reporting on volume, response time, resolution rate and — more usefully — the top recurring causes worth fixing at source.
What you get back
Every order delivers the same four things
However small the job, the output is complete, checked and traceable — because a deliverable you have to re-check yourself has not actually saved you anything.
- A queue worked to your SLA, with a daily handover note on anything open
- Consistent tagging so you can finally see what people are actually contacting you about
- An escalation log showing what came to you and why
- A growing macro and knowledge-base library that belongs to you
What this costs
- Hourly rate QC 10.00
- QCoin value 1 QC = 1 USD
- Minimum order None
- Charged when You accept it
A 4-hour job therefore costs QC 40.00 — that is 40.00 US dollars, deducted from your wallet only after you have seen the work and approved it.
QCoins never expire, and they are one-way: they cannot be converted back into your own currency or withdrawn, only spent on QDesk services. How the wallet works.
Create a free accountPaying with QCoins
From handing it over to paying for exactly what it took
QCoins are prepaid credit pegged permanently at 1 QCoin to 1 US dollar. You top up, you hand the job over, and the wallet is charged only for the hours logged — after you accept the result.
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01
Pick the job and see the price
Everything on this page carries a published hourly rate in QCoins. You see it before you commit to anything, and it is the same rate for everyone — no bidding, no haggling, no waiting three days for a quote.
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02
Hand it over. Spend nothing.
Describe the job, attach your files, and post it. No QCoins are deducted. An Operations Manager picks it up from our own queue and confirms the approach with you before the real work starts.
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03
Hours are logged as the work happens
Time goes on the order as it is spent. When the work is delivered you can see exactly how long it took before you decide anything at all.
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04
You accept it — then the wallet moves
On approval, hours logged multiplied by the hourly rate leaves your balance and is recorded against that order. Not before. Never more than that.
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05
Not right? It goes straight back
You have three days with it. Send it back with written feedback and the same manager keeps working — you pay for the hours the job genuinely takes, never a penalty for asking.
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06
Gone quiet? A person decides, not a clock
If three days pass with no word from you, the order does not wave itself through. It goes to a QC Expert — someone who did not do the work and cannot see who you are — who opens the delivery, checks it against your brief, and either confirms it was done properly or sends it back for rework at no charge. Only that confirmation releases the payment.
More on the wallet itself: what a QCoin is and how it is spent.
Compatibility
We work in the tools you already use
- Zendesk
- Freshdesk
- Help Scout
- Intercom
- Gorgias
- HubSpot Service Hub
- Front
- Gmail
- Outlook
- Jira Service Management
- Shopify
- Amazon Seller Central
Who asks for this
Sectors that hand us this work most often
- Ecommerce and D2C
- SaaS
- education
- travel and hospitality
- healthcare administration
- membership bodies
- marketplaces
- agencies
Working somewhere else, or in a tool that is not listed? Tell us what you need — the work is written and file-based, so location rarely matters. Tell us what you need
Frequently asked
Questions about Email Inbox & Helpdesk Ticket Management
Do you handle phone calls?
No. Everything in this catalogue is deliberately non-voice: email, tickets, chat transcripts and messages only. If a customer needs a call, we escalate it to you with the context already prepared.
How do you keep the tone right?
From your existing macros, past replies and a written tone guide, plus a supervised opening period where a manager reviews responses before they go out until the voice is reliably yours.
What can your team decide without asking us?
Exactly what your playbook authorises — typically refunds under a threshold, replacements, address changes and goodwill gestures within a set value. Everything else escalates. That boundary is written down, not assumed.
What hours can you cover?
Our operations floor in Lucknow overlaps with the Gulf, Europe, the UK and the US East Coast morning, and with the Australian afternoon. Many clients use us to clear the queue overnight so their own team starts the day at zero.
Can you work inside our existing helpdesk?
Yes, always — named agent seats in your own Zendesk, Freshdesk, Help Scout or Gorgias, so history, reporting and audit stay in one place and access is revocable instantly.
Often handed over together
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QC 10.00 / hourGet the email Inbox & Helpdesk Ticket Management off your plate
Open a free account, top up as little as five QCoins, and hand it over. No contract, no minimum, and nothing charged until you accept the work.
+91-9839009990 · Lucknow, India